More from the series: Listening to Clients' Complaints
- Give Me Your Attention and I’ll Give Your Company a Second Chance – Introduction
- Give Me Your Attention and I’ll Give Your Company a Second Chance – Part 1
- Give Me Your Attention and I’ll Give Your Company a Second Chance – Part 2
I’d ended the previous part in a cliffhanger, as noted by clever Tara Jacobsen (visit her blog about small business marketing ideas).
I was about to reveal something that made me mad at BrightKit. Then the holidays came and I didn’t update this series again. 
But today I’ll kill your curiosity (finally).
I’m not that forgetful
Do you remember that option to follow BrightKit at Twitter? As I’ve said before, I’d uncheck it every time I saw it. Well, guess what? I took a look at one of my Twitter accounts and noticed I was actually following BrightKit.
At first I got surprised. I wondered if I had forgotten to uncheck the “follow BrightKit” option for that account. These things can happen to any of us. That being the case, I certainly wouldn’t be following BK in any of the other accounts I had added to my BK dashboard. After all, I couldn’t be that forgetful. So I verified my other Twitter profiles.
You must have guessed what I found out, right? And now you know why I got mad at BrightKit.
Talk about a HUGE no-no
I’d already heard of people who were following certain twitterers without having actually agreed to do that. It had happened to a friend of mine right when she opened her Twitter profile. But it had never happened to me until that day.
People, I don’t know about you, but I hate it when I’m forced to subscribe to anything. This is a HUGE no-no for me. Subscriptions should always be optional, never compulsory.
Following someone at Twitter is the same as subscribing to his/her updates. I want to retain the right to decide whether I’ll see your twits on my stream or not. If I decide I won’t be doing it, please configure your site so it will recognise my command. Otherwise, you’ll make me angry. And angry consumers love twitting (and blogging) about their disappointments.
Yes, I did use Twitter to vent my frustration. Fortunately, this was how this story began to move towards a happy ending.
Of course this is another shameless cliffhanger. More coming soon!
One Comment
You are a tease AND thank you so much for the plug..:) I look forward to the next installment!!!